When a payment error occurs with a credit card, you will receive the email titled “＜SD＞ご注文エラーのお知らせ(Payment error).”
SUPER DELIVERY is unable to provide a solution for payment errors, so we kindly ask you to check for payment errors (such as the error code G12) in the email or "購入履歴 (Order History)" and contact your credit card company for further assistance.
You can check the payment error and credit card error code list in your "購入履歴 (Order History)".
Select "決済エラー (payment error)" status and search, the relevant order will be displayed.
In the case of a payment error, a cancellation request will be automatically sent to the credit card company.
The canceled amount is listed in the email with the subject line: ＜SD＞ご注文エラーのお知らせ(Payment error).
Example notification:
出展企業・出荷納期ごとにクレジットカードのご利用確認(事前承認)を行いましたが、一部の承認を得られませんでした。
承認済みの以下の金額は、クレジットカード会社にキャンセル依頼いたしました。
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Please contact your credit card company for the processing time of releasing the authorization hold after the cancellation request has been accepted.